Thank you for choosing The Chosen Ballers as your trusted source for faith-inspired athletic wear. We value your satisfaction and want to ensure a hassle-free shopping experience. Please take a moment to review our refund policy carefully.
1. Eligibility for Refunds
We offer refunds for products purchased directly from The Chosen Ballers through our official website or authorized retailers. To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days from the date of purchase.
- The item must be in its original, unworn, and unused condition with all tags and labels intact.
- Proof of purchase (order number, receipt, or email confirmation) is required.
- Personalized or custom-made items are not eligible for refunds unless there is a manufacturing defect or error on our part.
2. Refund Process
To initiate the refund process, please follow these steps:
- Contact our customer support team at nbpshopify@gmail.com to request a return authorization.
- Pack the item securely, including all original packaging and accessories.
- Include a copy of the original invoice or order confirmation.
- Ship the item to the address provided by our customer support team.
- Once we receive the returned item and verify its eligibility for a refund, we will process your refund within 10 business days.
3. Refund Options
We offer two refund options:
- Full Refund: The purchase price (including the cost of the item and any applicable taxes) will be refunded to the original payment method used for the purchase.
- Store Credit: If you prefer, we can issue store credit for the equivalent value of the refund. This credit can be used for future purchases on our website.
4. Shipping Costs
Shipping costs for the original purchase are non-refundable. You will be responsible for covering the return shipping costs unless the return is due to a mistake on our part or a manufacturing defect.
5. Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. The same eligibility criteria mentioned in section 1 apply to exchanges.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference.
7. Contact Information
If you have any questions or need assistance with the refund process, please don't hesitate to reach out to our customer support team at nbpshopify@gmail.com.
At The Chosen Ballers, we are committed to providing you with high-quality products that reflect your faith and passion for sports. We appreciate your trust and support and strive to make your shopping experience as smooth as possible.
Note: This refund policy is subject to change without notice. Please refer to the most recent version on our website for updates.