Thank you for choosing The Chosen Ballers as your trusted source for faith-inspired athletic wear. We value your satisfaction and want to ensure a hassle-free shopping experience. Please take a moment to review our refund policy carefully.
1. Eligibility for Refunds
We offer refunds for products purchased directly from The Chosen Ballers through our official website or authorized retailers. To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within 30 days from the date of purchase.
- The item must be in its original, unworn, and unused condition with all tags and labels intact.
- Proof of purchase (order number, receipt, or email confirmation) is required.
- Personalized or custom-made items are not eligible for refunds unless there is a manufacturing defect or error on our part.
2. Refund Process
To initiate the refund process, please follow these steps:
- Contact our customer support team at nbpshopify@gmail.com to request a return authorization.
- Pack the item securely, including all original packaging and accessories.
- Include a copy of the original invoice or order confirmation.
- Ship the item to the address provided by our customer support team.
- Once we receive the returned item and verify its eligibility for a refund, we will process your refund within 10 business days.
3. Refund Options
We offer two refund options:
- Full Refund: The purchase price (including the cost of the item and any applicable taxes) will be refunded to the original payment method used for the purchase.
- Store Credit: If you prefer, we can issue store credit for the equivalent value of the refund. This credit can be used for future purchases on our website.
4. Shipping Costs
Shipping costs for the original purchase are non-refundable. You will be responsible for covering the return shipping costs unless the return is due to a mistake on our part or a manufacturing defect.
5. Exchange Policy
If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange for an exchange. The same eligibility criteria mentioned in section 1 apply to exchanges.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference.
7. Contact Information
If you have any questions or need assistance with the refund process, please don't hesitate to reach out to our customer support team at nbpshopify@gmail.com.
At The Chosen Ballers, we are committed to providing you with high-quality products that reflect your faith and passion for sports. We appreciate your trust and support and strive to make your shopping experience as smooth as possible.
Note: This refund policy is subject to change without notice. Please refer to the most recent version on our website for updates.
Thank you for choosing The Chosen Ballers for your faith-inspired athletic wear needs. We aim to provide you with a seamless shopping experience, including reliable and timely shipping. Please read our shipping policy carefully to understand how we handle the delivery of your orders.
1. Shipping Methods
We offer various shipping methods to accommodate your needs. The available options and estimated delivery times may vary depending on your location and the shipping carrier. During the checkout process, you will be able to select your preferred shipping method from the options available.
2. Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing times may be extended during peak seasons, sales, or promotions.
3. Shipping Rates
Shipping rates are calculated based on the destination, shipping method selected, and the weight and dimensions of the items in your order. You can view the shipping cost for your order during the checkout process before making payment.
4. Estimated Delivery Times
The estimated delivery times are calculated from the date of order processing and vary depending on the shipping method selected. Please note that delivery times are approximate and may be affected by factors beyond our control, such as weather conditions or carrier delays. Below are general estimates for our standard shipping methods:
- Standard Shipping: Estimated delivery within 5-10 business days.
- Expedited Shipping: Estimated delivery within 2-5 business days.
- International Shipping: Estimated delivery varies depending on the destination, typically within 7-21 business days. Customs processing times may affect international delivery times.
5. Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.
6. Shipping Restrictions
Please be aware of the following shipping restrictions:
- We currently ship to addresses within the United States and select international destinations. If you are outside our shipping area, please contact us for potential alternatives.
If you wish to contact us regarding your order or any matter regarding The Chosen Ballers, please full out the contact form on our contact form that can be found in our websites header menu. Our team will happily respond to and questions or issues you are having. Normal responses times vary between 1-48 hours depending on how business we are. Unfortunately during any holidays or weekends our offices are closed and will reach you as soon as possible during the nearest business day. God Bless!