Refund policy
Refund & Return Policy
At The Chosen Ballers LLC, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all eligible products. If you’re not satisfied with your order for any reason, you may return it within 30 days of delivery for a full refund — no questions asked.
To qualify for a refund:
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The item must be returned in its original condition and packaging.
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Proof of purchase (e.g., order number or receipt) must be provided.
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Returns must be initiated within 30 days of receiving your order.
Return Process
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Contact Us: Email our support team at customerservice@thechosenballers.com with your order number and reason for return.
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Return Authorization: We’ll provide instructions and a return address. Unauthorized returns may not be accepted.
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Ship Item: Securely package and ship the item using a trackable method.
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Refund Issued: Once received and inspected, refunds are processed within 5–7 business days to your original payment method.
Non-Refundable Items
The following items are non-returnable and non-refundable (unless defective or damaged on arrival):
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Gift cards
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Digital/downloadable products
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Final sale items
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within 7 days of delivery.
Late or Missing Refunds
If you haven’t received your refund:
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First, check your bank account again.
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Then contact your credit card company; it may take some time before your refund is officially posted.
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Still no refund? Email us at customerservice@thechosenballers.com.
Shipping Costs
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We do not cover return shipping costs unless the item arrived damaged or you received the wrong product.
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Shipping fees are non-refundable unless the return is due to our error.